PlumbElec Malta – Privacy Policy
PlumbElec Malta is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, services, or business operations. By using our services or website, you consent to the practices described in this policy.
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1. Information We Collect
We may collect the following types of information:
Personal Information (provided voluntarily by you):
Name and surname
Contact details (phone number, email, address)
Billing and payment information
Purchase history and order details
Business or company information (if applicable)
Non-Personal Information (collected automatically):
Website usage data (pages visited, time spent)
Browser type and device information
Cookies and similar technologies
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2. How We Use Your Information
Your information is used for legitimate business purposes only, including:
Processing orders and payments
Delivering products and services
Responding to inquiries and providing customer support
Sending order updates, invoices, or service notifications
Improving our products, services, and website performance
Maintaining records and complying with legal obligations
Important: We do not store your payment card information; all transactions are securely processed through trusted payment providers.
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3. Legal Basis for Processing
Under GDPR, our legal basis for processing your personal data includes:
Contractual necessity: to fulfill orders or provide services you request
Legitimate interests: to operate and improve our business
Legal compliance: to meet accounting, tax, or regulatory obligations
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4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your information with trusted third parties only when necessary to:
Process payments
Deliver goods or services
Provide technical or operational support
Comply with legal or regulatory requirements
All third parties are required to protect your data and use it only for the purpose we specify.
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5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include encryption, secure servers, limited access, and employee training.
While we take all reasonable precautions, no method of data transmission or storage is 100% secure.
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6. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve functionality. Cookies may include:
Essential cookies for website operation
Analytical cookies to track usage and improve performance
Functional cookies to remember preferences
You can manage or disable cookies via your browser settings, but some website functions may not work properly if disabled.
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7. Data Retention
We retain personal information only as long as necessary for business, legal, or accounting purposes. Typical retention periods:
Orders and invoices: up to 7 years (legal requirement)
Marketing communications: until consent is withdrawn
Other information: until no longer needed for legitimate purposes
After the retention period, data is securely deleted or anonymized.
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8. Your Rights
You have the following rights under GDPR:
Access your personal information
Correct inaccurate data
Request deletion (where legally permitted)
Withdraw consent for marketing communications
Request information on how your data is processed
To exercise these rights, contact us directly at our official channels. We will respond within statutory timelines.
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9. Third-Party Links
Our website may contain links to third-party websites. PlumbElec Malta is not responsible for the privacy practices or content of external sites.
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10. International Transfers
If any of your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the EU.
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11. Policy Updates
We may update this Privacy Policy to reflect changes in regulations or business practices. Major changes will be notified on our website. Continued use of our services constitutes acceptance of the updated policy.
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12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us via email.
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